Our Privacy Policy

Here’s how we protect your personal data and respect your privacy

Contact Form

What do we do with the information requested when you send us a message via our contact form ?

We collect your name, your email address, possibly the subject of your message, but also the message you send us.
This information is necessary in order to provide you with the relevant response you expect from us. We keep it for 12 months.

This data is only used to respond to you and is not passed on to any external company or organization.

Your customer account data

What do we do with the information we ask for when you create a customer account and place an order on this site ?

We collect :

  • Your name and surname.
  • Your email address.
  • Your password to access your customer account.
  • Your billing and delivery address.
  • Your cell phone number.
  • Your order history.

This information, related to billing, is necessary. We keep it for 5 years.

These data are used only by our company and are not transmitted to any other company or external organization, with the exception of the carrier you have chosen to deliver your order. Indeed, we must transmit to the carrier your name, address, cell phone number and your e-mail address.

This personal information then becomes the responsibility of the carrier who also undertakes to respect the confidentiality of your data, as required by the RGPD.

Payment Information

When paying by credit card, your credit card number, the CVV code on the back of your card and the expiration date are transmitted directly to the Stripe platform in charge of carrying out the banking transaction, in an encrypted manner. We do not collect this information and do not have access to it at any time because this data does not pass through the server hosting our website.

You do not have the option of registering your credit card on our site, as we do not wish to store this information which is not yours.

In addition, we advise you to use a “virtual” credit card service in order not to disclose the real information of your physical credit card.

Comments

When you leave a comment on our site, the data entered in the comment form is potentially displayed on our site. Your IP address and browser user agent may be collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to verify your use of the service. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.

Medias

If you upload images to the site, we recommend that you avoid uploading images that contain EXIF data of GPS coordinates. People visiting your site can download and extract location data from these images.

Cookies and audience analysis

As soon as you start browsing our website, so-called “functional” cookies are placed on your equipment (computer, tablet, smartphone, etc.). These cookies are necessary for the proper functioning of the site: they are used, during your session, to remember the language chosen, to remember your connection as a customer, to allow you to filter the display of products, to remember your cart, to record your order.

These functional cookies cannot be deactivated as this would make it impossible for you to browse the site. These essential cookies are internal cookies from our website lesbijouxdelhermine.fr

Here is the list and their roles:

  • __stripe_mid et __stripe_sid : used by the secure platform Stripe during the payment by credit card.
  • _lscache_vary : used by our page caching system to speed up page loading.
  • _pk_id et _pk_ses : used by our visit analysis tool (see below).
  • pll_language : used to memorize your preferred language to display this site.
  • po_assigned_roles : used by a subsystem in charge of activating or not certain functionalities on certain pages (ex: calculation of shipping costs, menus, etc)
  • tk_ai : used by our online sales solution to remember your customer ID.
  • wp_woocommerce_session, woocommerce_items_in_cart, woocommerce_cart_hash : used to store information about your purchase (your shopping cart, and the entire ordering process).
  • wordpress_logged_in, wordpress_sec, wordpress_test_cookie : used to manage your connection to this site and ensure the protection of your customer account.

All these cookies expire (and therefore disappear from your terminal) at the end of your session on this site.

If you leave a comment on our site, you will be asked to save your name, email address, and site in cookies. This is only for your convenience so that you do not have to enter this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

We do not use any advertising or marketing companies. Therefore, there are no third-party cookies collecting your personal data and your browsing history on the site.

When you log in, we will set a number of cookies to record your login information and screen preferences. The lifetime of a login cookie is two days, and the lifetime of a screen preference cookie is one year. If you check “Remember Me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

When you visit our website, statistical analyses can be made of your browsing behavior. This happens mainly through the use of cookies and analytics. The analysis of your browsing behavior is anonymous, i.e. we will not be able to identify you from this data.

We only collect personal data that your browser transfers to our server. For this purpose, we collect the following data, which is technically necessary for the provision of our online services and in order to ensure their stability and security in accordance with Article 6 (1) sentence 1 of the GDPR.
The following is the data we collect :

  • Your IP address truncated by 2 bytes (ex: 192.168.0.0 the last two numbers are set to zero to prevent your identification).
  • date and time of the request.
  • time zone difference from Greenwich Mean Time (GMT).
  • content of the request (specific site).
  • access status / HTTP status code.
  • appropriate amount of data transferred.
  • website where the request comes from.
  • browser.
  • operating system and its version.
  • language and version of the browser software.

We do not transfer any of this data to third parties. The server carrying out this data collection is under our sole responsibility and we manage it. The tool of analysis of visits that we use is the object, by the CNIL, of an exemption of collection of consent of the users.

However, you may opt out of this analysis. We inform you below how to exercise your options in this regard.

Consent for Pinterest retargeting (Pinterest tag)

Our website uses a “pixel” (Pinterest tag) from Pinterest Europe Ltd (Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland.

This pixel collects information about the use of this website (for example, information about items viewed) under the joint responsibility of Pinterest Europe Limited and “Les Bijoux de l’Hermine” and transmits it to Pinterest Europe Limited. The further processing of the data transmitted to Pinterest Europe Limited is the sole responsibility of Pinterest Europe Limited under the Data Protection Act.

These informations transmitted to Pinterest Europe Limited may be attributed to you using other information that Pinterest Europe Limited has stored about you, for example, due to your ownership of an account on the social network “Pinterest”. The information collected via the pixel may be used to display interest-based advertisements about our offerings in your Pinterest account (retargeting). The information collected via the pixel may also be aggregated by Pinterest Europe Limited and the aggregated information may be used by Pinterest Europe Limited for its own and third party advertising purposes. For example, Pinterest Europe Limited may infer certain interests from your browsing behavior on this website and may also use this information to promote third-party offers. Pinterest Europe Limited may also combine the information collected via the pixel with other information that Pinterest Europe Limited has collected about you via other websites and/or as part of your use of the social network “Pinterest”, so that a profile about you may be stored at Pinterest Europe Limited. This profile may be used for advertising purposes.

For the purposes mentioned above, subject to their consent to our cookies, so-called cookies are stored on the devices of visitors to our website, these are small files that store the above information with only the pseudonym (i.e. without specific data such as names and email addresses). Users can find detailed information about cookies as well as the options to refuse their installation in Pinterest’s Cookie Usage Policy.

For the purposes mentioned above, subject to their consent to our cookies, so-called cookies are stored on the devices of visitors to our website, these are small files that store the above information with only the pseudonym (i.e. without specific data such as names and email addresses). Users can find detailed information about cookies as well as the options to refuse their installation in Pinterest’s Cookie Usage Policy.

Since Pinterest Europe Limited processes your data as the sole data controller, it is possible that your data may be transferred by Pinterest Europe Limited to the United States. The Court of Justice of the European Union has ruled that the United States is a country with an insufficient level of data protection. In this context, there is a particular risk that your data will be processed by US institutions/authorities for the purpose of monitoring and surveillance without you having adequate legal recourse in this regard. The legal basis for this data processing is Article 6(1)(a) of the GDPR (Consent).

For more information about data protection at Pinterest Europe Limited, please click here: https://policy.pinterest.com/fr/privacy-policy

Below is an overview of the cookies used on our website for the purpose of tracking conversions via the Pinterest Tag feature :

  • _pinterest_sess
  • _pinterest_ct
  • _pinterest_ct_rt
  • _epik
  • _derived_epik
  • _pin_unauth
  • _pinterest_ct_ua

You can revoke your declaration of consent to the processing of your personal data for conversion tracking purposes via the Pinterest Tag feature at any time in the future by accessing the bottom right-hand area of our pages and deselecting the Marketing Cookies category.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles…). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have a logged-in account on their website.

Use and transmission of your personal data

If you request a password reset, your IP address will be included in the reset email.

How long your data is stored

If you leave a comment, the comment and its metadata are kept indefinitely. This allows subsequent comments to be automatically recognized and approved instead of being left in the moderation queue.

For accounts that register on our site (if any), we also store the personal information listed in their profile. All accounts can view, edit, or delete their personal information at any time (except for their user ID). Site managers can also view and edit this information.

The rights you have over your data

If you have an account or have left comments on the site, you may request to receive a file containing all the personal data we have about you, including the data you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

How we protect your data

First of all, we protect your personal data by keeping it to a minimum: only what is necessary for a company to have a business relationship with its customer (billing information). To protect your data, we use a secure and redundant computer infrastructure, we carefully study and test the security of the computer code we use, and of course, we use an encrypted connection between our server and the computer tool you use to visit our site.

Access to your data

If you would like to have access to the personal information we have about you, simply send us a request via our contact form.
After verifying your identity, we will send you all of this information.

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